Shipping policy

Robotix Market LLC is a United States-based retailer and ships specialist robotics equipment worldwide, sourced new through established distribution channels. This policy explains what delivery costs and how long it takes. Any mandatory consumer-protection rights you have where you live are not affected by anything below.

Delivery cost

Delivery is charged in one of three simple ways:

  • Standard delivery: one fixed charge per order in your local currency — €370 in your country — for any product purchased online, whatever the order value.
  • “Free Delivery” products: products shown with the “Free Delivery” label ship free of charge, regardless of order value.
  • Quotation products: for products sold by quotation (“Request Quote”), delivery is quoted individually and set out on your quotation before you commit to buy.

Whichever applies, the delivery charge for your order is always shown in your local currency — at checkout, or on your quotation — before you pay. We do not add a delivery charge after an order is placed.

Dispatch and delivery times

Our catalogue covers more than 30 manufacturers and everything from compact service robots to large industrial platforms, so lead times differ a great deal from one order to the next. Two things account for the difference:

  • Dispatch (handling): 0–45 days from order confirmation. Each manufacturer handles orders on its own schedule. A compact model that needs no configuration may leave within days; a robot that is built or configured to order first goes through production, testing and export packing at the manufacturer, and large industrial machines also need crating and export paperwork before they can leave.
  • Transit: 0–45 days from dispatch. Smaller units travel by express air freight, which typically reaches most destinations within one to two weeks. Heavy or oversized equipment usually travels by sea or as dedicated air cargo, which takes several weeks, and customs clearance in the destination country adds time that depends on the local authority.

The expected lead time for your specific model and destination is stated on your quotation and confirmed on your order confirmation. If it changes materially after you order, we will contact you before dispatch.

Where we ship

We deliver internationally through our regional storefronts. If you are unsure whether we deliver to your location, please contact us at info@robotixmarket.at before ordering.

Import duties, taxes and customs

Most of our products are manufactured in and shipped from their country of origin, shown on each product page (in most cases China). When goods are imported into the destination country, import duties, tariffs, customs fees and local taxes may be assessed by the customs authority, based on the product’s country of origin, its tariff classification and the declared value. Unless your quotation or order confirmation expressly states that duties are included, those charges are not included in the product price or the delivery charge and are payable by the recipient directly to the customs authority or the delivering carrier before the shipment is released.

Damaged packaging on delivery

Please check the parcel before you take it. If the outer packaging is visibly damaged when the courier attempts delivery, do not accept the order — refuse the delivery, ask the courier to record the damage, and contact us so we can arrange a replacement. See our Refund Policy for how damaged or defective items are handled.

Questions

For delivery questions about a specific model or destination, email info@robotixmarket.at or call +1 (518) 622-7706.